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Frequently asked questions
How can I contact Valeome?
You can email us at info@valeome.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
GCC Region only (orders outside UAE will be subject to delivery charges)
Where do you ship from?
Dubai
How do I check the status of my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-3 days to arrive.
What if I don't receive my order?
Please do contact us on this info@valeome.com